Protecting your personal data is our top priority. In this privacy policy, we explain clearly — what information we collect, why we retain it, and how we keep it safe.
We believe every user has the right to privacy. That's why our entire system is built with data protection at its core.
Every connection on ku9v is protected by 256-bit SSL encryption. All data travelling between your browser and our servers is fully encrypted — no one can intercept it in transit.
Your data is stored in internationally certified secure data centers. Regular backups and multi-layer firewalls are in place to prevent unauthorized access.
Ku9v never sells your personal data to third parties. Your data is used solely to improve our services and meet legal obligations.
Payment data is stored in compliance with the international PCI DSS security standard. Your card and mobile banking details are fully protected.
You have the full right to view, correct, or request deletion of your personal data. We are committed to supporting you with any such request.
Our systems are regularly audited by independent third-party security experts. Any vulnerabilities are identified and resolved promptly.
We collect various types of information while you use the ku9v platform — solely to provide you with the best possible service. We never collect information that isn't necessary.
Please Note: ku9v only collects the information necessary to provide its services, ensure security, and meet legal obligations.
Ku9v collects your information through several methods. Each approach is fully transparent and carried out on the basis of your consent.
| Source of Collection | What information we collect | Purpose |
|---|---|---|
| Registration Form | Name, email, mobile number, date of birth | Account Creation & Verification |
| KYC Verification | NID/Passport, photo, address | Identity Verification |
| Payment Processing | Mobile banking number, transaction details | Processing financial transactions |
| Website Browsing | IP, cookies, click data | Improving Your Experience |
| Support Contact | Chat logs, email content | Troubleshooting issues |
Your consent is obtained in every case. If you choose not to provide certain information, you may not be able to use that particular service — but you will always be clearly informed of this upfront.
We use your data for specific, limited purposes only. No information is used for any purpose not stated here.
Important: ku9v never sells or rents your personal information to third parties for marketing purposes. That is our core commitment.
Ku9v believes your data belongs to you. That's why we follow a strict and limited policy when it comes to sharing information with third parties.
Outside of the reasons listed above, ku9v never shares your data with any third party. Your information is never sold or passed to advertisers or marketing companies.
Ku9v uses cookies and similar tracking technologies on its website and app to make your experience smoother and more personalized.
You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of some ku9v services.
We do not store your data indefinitely. Each type of information has a defined retention period determined by legal and regulatory requirements.
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 Years After Account Closure |
| Financial transaction records | 7 years from the date of transaction |
| KYC Verification Documents | 5 Years After Account Closure |
| Customer Support Contact | 2 years after resolution |
| Website Logs & Cookies | Up to 13 months |
| Marketing Information | Until Consent Is Withdrawn |
Once the retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified.
Under ku9v's privacy policy, you hold several important rights over your personal data. We respect these rights and are here to help you exercise them.
To exercise any of these rights, email us at support@ku9v.bet. We'll do our best to respond to your request within 30 days.
Ku9v is strictly for adults (18+). We do not knowingly collect information from anyone under the age of 18.
If a parent believes their child has created an account using false information, please contact support@ku9v.bet immediately. We will close the account and delete all associated data.
Parents also share responsibility for keeping minors away from online gaming. Please use parental controls on your devices.
Essential Cookies:
In the event of a security breach, we will notify affected users as quickly as possible and take all necessary steps to address it.
Ku9v may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised and registered members will be notified by email or SMS.
For significant changes, you will be asked to review and accept the updated policy at login. Continued use of the platform after any changes will be taken as your acceptance of the new policy.
Note: Bookmark this page and check back from time to time. Staying informed about your data privacy is always a good idea.
If you have any questions, concerns, or requests regarding our privacy policy, please get in touch. Our team is always ready to help.
We typically respond within 24 hours. For urgent matters, reaching us via live chat will get you the fastest response.
Your privacy is protected at ku9v. Register with confidence and enjoy the best gaming experience in Bangladesh.